Voice AI

Voice-driven automation for calls and conversational workflows.

Voice AI enables Amantra to make, receive, and automate phone calls using conversational AI. It allows your organization to handle voice-based interactions at scale — without human agents for routine calls.

Use Cases

Outbound Surveys — Automatically call customers for feedback or NPS surveys
Appointment Reminders — Call patients, clients, or customers about upcoming appointments
Collections Calls — Automated payment reminder calls
Alert Calls — Call stakeholders when a critical system event occurs
IVR Automation — Navigate IVR menus and extract information automatically
Onboarding Calls — Welcome calls with new customers or employees

How It Works

A workflow or agent triggers a voice call via the Voice AI tool in the digital agent.
Amantra uses a configured voice (text-to-speech) to deliver a message.
The recipient can respond (speech-to-text conversion).
Amantra processes the response and continues the conversation according to the configured script.
The call result (answers, sentiment, outcome) is returned to the triggering workflow or stored for reporting.

Key Features

Text-to-Speech — Natural AI voice delivery of messages
Speech-to-Text — Convert caller responses to text for processing
Call Scripting — Define conversation flows with branching logic
Scheduled Calls — Schedule calls for a specific time or within a time window
Call History — Full recording and transcript of every call
Voicemail Detection — Detect voicemail and leave a message or try later
Multi-language — Support for multiple languages and accents

In This Section

Call Management — Managing active and historical calls
Scheduled Calls — Setting up automated call campaigns

Call Management

The Call History view in Voice AI shows every call made by the platform — completed, in-progress, failed, and scheduled.

Call History

Go to Voice AI → Call History to see all calls with:

Phone Number — Number that was called
Direction — Inbound or Outbound
Status — Completed, Failed, Voicemail, No Answer, In Progress
Duration — Length of the call
Date/Time — When the call was made
Workflow — Which workflow triggered the call

Initiating AI Calls

To initiate and manage voice interactions, the platform supports two primary methods: Direct Calling and Batch Calling.

#### 1. Direct Calling (Instant)

Allows you to call up to 3 contacts concurrently, where an automated bot takes over the conversation in real-time.

Click on Initiate AI Call and select Direct Calling.
Enter the recipient phone numbers in the Add Phone Numbers field (ensure you include the country code without the “+” sign, e.g., 91XXXXXXXXXX).
Press , or Enter to add multiple numbers.
Select the target workflow from the Synapse dropdown menu (e.g., voice_test).
Click Start Call to execute the concurrent calls immediately.

#### 2. Batch Calling (Scheduled)

Allows you to upload a bulk contact list and schedule automated calls that are managed intelligently based on timezones, working hours, and call pacing.

Call Detail

Click any call to open the detail view:

Recording — Playback the call audio (if recording is enabled)
Transcript — Full text transcript of the conversation
Outcome — What the caller said/responded
Variables — Data captured during the call (e.g., survey responses)

Call Statuses

Completed — Call was answered and completed successfully
No Answer — Call rang but was not answered
Voicemail — Call went to voicemail
Busy — Line was busy
Failed — Call could not be placed (invalid number, provider error)
In Progress — Call is currently active

Re-attempting Failed Calls

For calls that failed due to no answer or busy signal:

Automatic Backend Retry: The system handles retries directly from the backend. You simply need to configure the retry interval (e.g., 1 hour or 24 hours) and specify the maximum retry count, after which the system will automatically reattempt the call.