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HR
Intermediate
15 min
How it’s used
Employees ask policy questions in natural language instead of searching PDFs or filing a ticket. The agent answers only from approved HR policy sources, cites the section it used, and hands off to a human the moment its confidence drops or the question falls outside policy scope — so nothing gets a confident wrong answer.
How it works
1
Employee Question
Received via chat DM or channel mention
2
Retrieve Policy Context
Semantic search over the HR knowledge base
3
Generate Grounded Answer
Answer drafted only from retrieved sources
4
Escalate if Low Confidence
Below-threshold or out-of-scope queries open a ticket
Integrations
Slack, ServiceNow, Confluence
