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HR Helpdesk Agent
RAG-based assistant that answers employee HR policy questions with strict grounding, escalating anything unresolved.
HR
Intermediate
15 min
How it’s used
Employees ask policy questions in natural language instead of searching PDFs or filing a ticket. The agent answers only from approved HR policy sources, cites the section it used, and hands off to a human the moment its confidence drops or the question falls outside policy scope — so nothing gets a confident wrong answer.
How it works
1
Employee Question
Received via chat DM or channel mention
2
Retrieve Policy Context
Semantic search over the HR knowledge base
3
Generate Grounded Answer
Answer drafted only from retrieved sources
4
Escalate if Low Confidence
Below-threshold or out-of-scope queries open a ticket
Integrations
Slack, ServiceNow, Confluence